US Customer Service-Inbound Voice (No Sales, No Cold Calling)

Who We Are

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex. leverages its diverse global team of over 31,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.

Job Overview

ibex. is looking for a Customer Success Specialist - Voice Program within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide accurate resolutions via call. We are seeking talented individuals with excellent communication skills for a full-time role in the customer experience industry, where schedules will vary. Apply today if you have the passion to prove yourself and the drive to excel.

Job Responsibilities

• Deliver exceptional customer experiences in line with performance objectives and client values.
• Assist customers with items purchased through the e-commerce website.
• Demonstrate courtesy, friendliness, and care in every interaction.
• Provide alternatives to unavailable products/items on the website.
• Follow defined processes and procedures for resolutions.
• Stay updated with system information, process changes, and future updates.
• Overcome objections and handle customer pushbacks effectively.

Why Should You Join Us?

At ibex., you will find a workplace where you can give your best effort, grow your skills, and thrive. We value empathy, humor, and clear communication. If you have excellent English skills with a U.S. or U.K. accent, and can deliver friendly, accurate, and jargon-free communication, this role is for you.

Other Competencies We Seek

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

Benefits

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual Leaves
• On-the-job training
• Two days off per week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance Facility
• Loan Facility

What You Can Expect After Applying

Once you've applied, sit back and relax while we process your application. You can expect to hear back from us within 3 working days. Our recruitment team will contact you on the provided number for initial screening.