Front Desk Executive / Receptionist

The Front Desk Officer / Receptionist at Town 21 serves as the first point of contact for clients, investors, and visitors. The role is central to ensuring a professional brand image by welcoming guests, handling property-related inquiries, and supporting the sales and administration teams in delivering excellent customer service.

Job Description

The Front Desk Officer / Receptionist at Town 21 serves as the first point of contact for clients, investors, and visitors. The role ensures a professional brand image by welcoming guests, handling property-related inquiries, and supporting the sales and administration teams in delivering excellent customer service.

Key Responsibilities:

• Greet and welcome clients, investors, and visitors in a professional and courteous manner.
• Answer, screen, and direct phone calls and WhatsApp inquiries related to Town 21 projects.
• Provide basic project information (pricing, payment plans, location, offers, etc.) and connect potential clients with the sales team.
• Maintain visitor records, appointment schedules, and client meeting logs.
• Assist in scheduling property tours, site visits, and follow-ups with prospective buyers.
• Coordinate with sales executives to ensure seamless client handover and query resolution.
• Manage reception area to reflect Town 21’s professional image at all times.
• Handle incoming and outgoing mail, parcels, and client documentation.
• Support marketing activities by maintaining brochures, flyers, and promotional materials at the front desk.
• Assist management with administrative tasks such as filing, data entry, and preparing client forms.
• Ensure confidentiality of client data and maintain compliance with company policies.

Qualifications & Skills:

• Bachelor’s degree or Intermediate (with 1–2 years relevant experience in real estate or customer service).
• Strong communication skills (English & Urdu; Pashto/Punjabi is a plus).
• Proficiency in MS Office and WhatsApp Business.
• Customer-focused, polite, and professional appearance.
• Ability to multitask and manage client interactions under pressure.
• Knowledge of real estate sales processes will be preferred.

Work Environment & Benefits:

• Office-based role with daily client interaction.
• Exposure to real estate market operations and career growth opportunities.