Customer Care Executive

Job Description

We are seeking a friendly and professional Customer Care Executive to join our Authorized Hikvision Store team in Islamabad. The ideal candidate will assist customers in-store, provide product information, handle inquiries, and ensure an exceptional customer experience.

Key Responsibilities

• Greet and assist walk-in customers in a polite and professional manner.
• Provide accurate information about Hikvision products, services, and promotions.
• Handle customer queries, complaints, and service requests efficiently.
• Coordinate with the technical team for order processing and service scheduling.
• Process sales transactions and maintain accurate records.

Location

Islamabad

• Minimum Intermediate; Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Basic computer skills and familiarity with MS Office.
• Prior experience in customer service or retail sales preferred.
• Friendly, confident, and presentable.
• Ability to coordinate with technical teams and manage service requests.