Reservations & Logistics

Do you want to work in a business that cares, make a difference, and help continue to grow one of Queenstown’s top tourism groups?

We are a locally owned and operated tourism group that proudly runs three award-winning companies:

• Altitude Tours – Premium small group travel to Milford Sound, Mt Cook, Glenorchy, Gibbston, Central Otago + C&I and events solutions
• BLACK NZ – Queenstown’s premier luxury tour operator
• Fiordland Tours & Fiordland Walks – Te Anau based small group Milford Sound tours & guided day walks

We are looking for someone to join our busy central reservations & logistics department, working across all three brands.

We believe in systemising the extraordinary and personalising the ordinary. Our vision is to be real, authentic, and fun while always prioritising people – surprising and delighting our customers and stakeholders.

Key Tasks

• Processing enquiries & bookings via phone and email
• Creating tour itineraries and quotes
• Preparing daily manifests for pickups & ensuring tours are ready to go
• Liaising with key suppliers and agents
• Upselling & offering add-ons to customers
• Delivering a premium customer service experience

The Ideal Team Member

• Tourism industry experience
• Hardworking, motivated, and positive
• Organised with strong attention to detail
• Quick thinker, able to solve logistical challenges
• Understands that “we are all in sales”
• Keen to succeed and be rewarded for it
• Knowledge of Rezdy or similar booking systems (advantageous, not essential)

How to Apply

If this sounds like you, please apply with a cover letter and CV.

• Full-time position
• Work days: Saturday – Wednesday
• Shift range: 6AM – 8PM
• Location: Gorge Road office, Queenstown