Hospitality & Matchday Experience – Deliver outstanding food, beverage, and service offerings to supporters, sponsors, and guests at matches and club events.
Team Leadership & Development – Recruit, train, and motivate staff and volunteers, fostering a positive, high-performance culture.
Operational Management – Oversee suppliers, stock, systems, and logistics to maximize efficiency, reduce waste, and ensure compliance with licensing, health & safety, and hygiene standards.
Financial & Commercial Oversight – Manage budgets, monitor performance, and introduce initiatives that drive sales, margins, and profitability.
Customer Experience – Establish and enforce service standards and training programs to enhance fan and guest satisfaction, encouraging repeat visits and positive word-of-mouth.
Collaboration & Growth – Work closely with the General Manager, Board, and Committee to align operations with the club’s broader strategic goals.
Licensing Responsibility – Act as the Personal Licence Holder (PLH) and serve as the Designated Premises Supervisor (DPS).
Skills & Experience
Proven experience in hospitality, stadium, events, or venue management (sports or leisure industry preferred).
Strong leadership and people management abilities, with a history of building and motivating teams.
Commercial acumen, with the ability to manage budgets, suppliers, and stock effectively.
Exceptional organisational skills and the ability to stay calm and solutions-focused under pressure.
Excellent communication skills, confident in engaging with a wide range of stakeholders including supporters, sponsors, staff, and volunteers.
Genuine passion for football, community engagement, and hospitality.
Requirement
What We Offer
Competitive salary and benefits, based on experience.
The opportunity to lead and shape the future of a thriving, ambitious football club.
A dynamic role at the heart of an exciting matchday and community environment.
Strong support from a dedicated board, staff, and volunteer network.