Call Center Agent – Healthcare Project

We are looking for experienced Call Center Agents to join our team for a specialized healthcare project with Haleon. The ideal candidates will have a strong background in biological and pharmaceutical products and a proven ability to manage clear, professional communication with consumers.

Key Responsibilities

• Handle call relay services to ensure smooth and efficient communication between consumers and Haleon representatives.
• Provide accurate information regarding pharmaceutical or healthcare-related inquiries.
• Document and update consumer interactions in the system promptly and accurately.
• Ensure all interactions meet professional and compliance standards.
• Collaborate with the internal team to address escalations or complex queries.

Benefits

• Opportunity to work on a specialized healthcare project with a global brand.
• Professional work environment with growth opportunities.
• Market-competitive salary and benefits.

• Education: Pre-medical graduate with strong knowledge of biological and pharmaceutical products.
• Experience: Minimum 5 years of relevant experience in the pharmaceutical or healthcare industry.
• Language Proficiency: Excellent command of English and Urdu, both spoken and written.
• Strong interpersonal and communication skills.
• Ability to manage high call volumes with accuracy and professionalism.