Team Leader - Outbound

• Leading the assigned team.
• Achieve assigned Target.
• Daily Meetings with the team.
• Regularly, monitor staff performance, including performance reviews.
• Compliance Monitoring.
• To maintain the Calling Ratio/Productivity on daily basis.
• Ensure the Courtesy & Accuracy Level in the call as per the Quality Standards.
• Coordinate with other departments and branches for the smooth delivery and process.
• Ensure to script must be followed.
• Provide the trainings when required.
• Random Calls checks.
• Personal/Professional Grooming for the staff.
• To guide the low performers for maintaining their Good Avg Productivity.

Job Details

• Industry: Banking / Financial Services
• Job Type: Full Time / Permanent (Rotating)
• Department: Islamic Banking
• Job Location: Lahore
• Gender: No Preference
• Age: 22 - 35 Years
• Minimum Education: Bachelors
• Career Level: Experienced Professional
• Minimum Experience: 2 Years