Customer Support Specialist

Company Description

Acutis Diagnostics is a company recognized for its commitment to laboratory medicine, specializing in clinical toxicology and breakthrough branded molecular diagnosis.

Role Description

This is a full-time remote role for a Customer Support Specialist at Acutis Diagnostics. The Customer Support Specialist will be responsible for providing support to clients, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to troubleshoot issues effectively on a day-to-day basis.

• Strong customer support and interpersonal skills.
• Expertise in customer satisfaction and technical support.
• Analytical skills for effective issue resolution.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team and independently.
• Experience in a healthcare or laboratory environment is a plus.
• Bachelor's degree in a relevant field or equivalent experience.