Collection Officer

Job Description

• Perform a weekly review of the situation of all existing or upcoming loans in the event of default (serious overdue status).
• Ensure the collection procedures are applied by the Collection Unit staff as well as the branch staff.
• Check the defaulting clients' files for completeness and take actions to improve their quality if needed (e.g., missing or unsigned documents).
• Take concerted decisions with BMs on which clients and guarantors to seize — based on different criteria.
• Track the progress of the Bad Debt Unit and provide feedback to the Manager.
• Manage the relationship with valuers and auctioneers to ensure Halan Microfinance Bank obtains the returns it deserves.
• Recommend final write-off to the Operations Manager when appropriate.
• Develop a comprehensive report for lawyers or legal officers in case legal action is required.